by Aveline Clarke | Mar 14, 2022 | Customer Journey Mapping
A happy customer is a repeat customer. Read how to keep your customers coming back for more with the best way to manage their expectations. Making sure that the customer is satisfied with their product or service after being paid for can be challenging. It requires a...
by Aveline Clarke | Feb 23, 2022 | Customer Journey Mapping
Customer journey mapping is a practice for understanding the experience individuals have throughout the entire customer journey of your business. It allows you to see where each touch point can be improved or enhanced, and what needs to happen at every single moment...
by Aveline Clarke | Feb 15, 2022 | Customer Journey Mapping
Growing a business successfully really starts with having a growth mindset. What is a growth mindset? A growth mindset describes a way of viewing challenges and setbacks, which as business owners – we get all the time. People who have a growth mindset believe that...
by Aveline Clarke | Jan 19, 2022 | Customer Journey Mapping
In a Forbes magazine article in 2017, it was stated that a purpose-driven business is one that has unlimited potential to change the world. They said: “With purpose, a company can create positive value that is far greater than the sum of its parts. Some of the...
by Aveline Clarke | Nov 25, 2021 | Customer Journey Mapping, Digital Marketing, Uncategorized
Purpose has become a buzzword for business over recent years. Maybe for you, as for many of us, it has been something to tick off on your ‘to do’ list in the space your mission statement used to occupy. Is it a set of words that may ring true, but you struggle to...
