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The Five Steps YOU Need to Take to Shift Your Business Into The 21st Century – Part One

The Five Steps YOU Need to Take to Shift Your Business Into The 21st Century – Part One

by Aveline Clarke | Dec 9, 2020 | Customer Journey Mapping

Let’s Look at the Five Steps YOU Need to Take to Shift Your Business into the 21ST Century – Part One Note: This blog is part one of a two part blog article.* Shifting into the 21st Century and the new era of business begins with understanding that the old business...
Why You Need To Create Better Connections With Your Audience That Will Help Increase The Value Of Your Brand

Why You Need To Create Better Connections With Your Audience That Will Help Increase The Value Of Your Brand

by Aveline Clarke | Oct 19, 2020 | Customer Journey Mapping

One of the outcomes of the explosion in technology over the last ten years has been our addiction to creating more tools, apps, notifications, zaps, pings and anything else that will seemingly make our life better. This has been a high cost to many businesses in terms...
What To Do When The Customer Journey Doesn’t Go As Planned…

What To Do When The Customer Journey Doesn’t Go As Planned…

by Aveline Clarke | Oct 13, 2020 | Customer Journey Mapping

I’ve been creating customer journeys for a long time, and for different sized organisations as well. The one thing that nobody has asked me about is what to do when the customer journey doesn’t go as planned, which is surprising.  Because just as in life, nothing ever...
Why Your Customer Journey Should Be Innovated Before You Launch A New Product

Why Your Customer Journey Should Be Innovated Before You Launch A New Product

by Aveline Clarke | Oct 6, 2020 | Customer Journey Mapping

What if your new product launch was doomed before it even began? The customer journey is a very important aspect of both marketing and sales. In order to make the most out of a new product launch, you must innovate the customer journey as much as possible. Wondering...
How This Current Economic Downturn Is a Good Time to Innovate Your Customer Journey

How This Current Economic Downturn Is a Good Time to Innovate Your Customer Journey

by Aveline Clarke | Sep 29, 2020 | Customer Journey Mapping

It’s no secret that having a thorough understanding of your customer will help you make their journey with your brand as accommodating as possible. But, not every company focuses on this process as much as they should. Although COVID-19’s impact on the...
Why shifting industries to value customers starts with just one business: YOURS

Why shifting industries to value customers starts with just one business: YOURS

by Aveline Clarke | Sep 22, 2020 | Customer Journey Mapping

I want to be known for helping to shift industries to value customers more, to lift the value of the customer higher, and for businesses to be revolutionised as a result of that.  The sad fact is that many industries have such poor customer treatment, and they can...
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Find Us

Address
29 Horseshoe Road
Terranora NSW 2486
Australia

Hours
Monday—Friday: 9:00AM–5:00PM

Journey Point

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